Whenever a data provider (e.g., Facebook or Google Analytics) is connected to your Dasheroo dashboard, an authentication token is generated for your account. This allows Dasheroo to retrieve information on your behalf from the data provider without ever having access to your account password. It also enables the data provider to more tightly control access to the data in your account and revoke access without requiring that you change your password.
From time to time, depending on the data provider's policies or any number of technical events, it may be necessary to manually refresh this authentication token. Fortunately, Dasheroo provides you with an easy way to do this right from your dashboard. Here's how:
- In your Dasheroo dashboard, pull down the account menu from the upper-right and choose "Linked Apps" as show in Figure 1.
Fig. 1: Account Menu
- In the Linked Apps modal that appears, locate the account you need to reconnect. Note that accounts already detected to be in a state where reauthentication may be necessary will be marked by an orange (instead of green) circle. Also, some tokens may indicate an "expiration" date which has passed; this only means that the data provider automatically refreshed the token. A sample Linked Apps modal is shown below in Figure 2.
Figure 2: Linked Apps
- To reconnect an account, simply click the circular arrow icon to the right. This will open up a new window with a page from the provider, prompting you to login to your account. Important: Before reconnecting a data provider account, you may need to open a new tab, visit their page, and log out completely of their services, first. Many providers will store long-term session cookies in your browser that can automatically log you into their service. In some cases, this may have no impact on you (for example, you have only one Facebook account and wish to reconnect it), but if you have multiple service accounts, this may have unexpected outcomes.
If you attempt to reconnect your accounts and run into trouble, please let us know by opening a support ticket or emailing firstname.lastname@example.org