If you connect your YouTube account and notice that your Subscribers metric shows an unexpected "0," don't panic! Your followers probably haven't all unsubscribed in a mass exodus. It's likely just a privacy settings issue, and we're here to help!
If you have hidden the subscriber count on your channel, it will also be unavailable via the API you use to connect applications like Dasheroo to your account. We will need to adjust this setting before your Dasheroo subscribers metric updates to the correct number. Please note that doing so will reveal your subscriber count on your channel as well; YouTube doesn't provide an option to expose this value only to the API and keep it hidden from channel viewers.
To update the setting, here are the steps:
First, visit your YouTube dashboard in the Creator Studio, typically found at https://www.youtube.com/dashboard. (link opens in a new window)
Next, navigate to the Advanced settings for your channel by clicking "Channel" in the left-hand navigation, then "Advanced" from the list of sub-options (Fig. 1).
Figure 1: YouTube Advanced channel options
The setting we're looking for is near the bottom of the page, in the section "Subscriber counts" (Fig. 2). You'll want to adjust this to choose the option "Display the number of people subscribed to my channel."
Figure 2: YouTube Subscriber counts settings
Go ahead and save those changes.
It may take up to a day for the YouTube settings to propagate to the API response received by Dasheroo, and for your insight to reflect the number of subscribers your channel has. (It often takes only a couple of hours, however.)
Please note that subscriber counts aren't typically available historically, so your insight will begin to reflect the current subscriber count once the setting has changed. We won't be able to display subscriber counts for days before your account was connected, or from a time when this value was hidden.
If this doesn't resolve the issue, please reach out to us by using the Help feature in your dashboard, submitting a ticket, or emailing firstname.lastname@example.org!