What is the refunds insight?

Refunds issued from your Shopify account are represented as a trending line graph in this insight. This gives you an overview of how many refunds you have issued and whether it is trending up or down.

If you see too many refunds issued from your account, reach out to your customers to understand why they requested a refund. Consider providing more details in your product description page, adding ratings and reviews or additional pictures of the product, or frequently asked questions about the product so that users have a good understanding of what they are buying in the first place.

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